Privacy Policy
Last Updated: 29 September 2026
Nainaa Foods respects your privacy and is committed to protecting the personal information you provide while using our website, nainaafoods.com.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you place an order, create an account, contact us, or use our website, we may collect information such as:
- Name
- Billing and delivery address
- Mobile number
- Email address
- Order details
- Payment-related transaction information
- Account/login information
- Information you provide when contacting customer support
We may also collect limited technical information such as IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver orders
- Provide customer support
- Send order and delivery updates
- Process payments and refunds
- Manage your customer account
- Improve our website, products and services
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
Where permitted by law, we may also use your contact information to communicate information about our products, offers or services. You may request to stop receiving promotional communications.
3. Payment Information
Payments may be processed through third-party payment gateways.
Nainaa Foods does not generally store complete debit card, credit card, UPI or banking credentials on its own servers.
Payment information is handled according to the applicable policies and security practices of the relevant payment service provider.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the user experience.
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers where required to operate our business, including:
- Courier and logistics partners
- Payment gateway providers
- Website/hosting service providers
- Technology and service providers
- Professional or legal advisers where required
We do not intend to sell customers’ personal information as a business asset.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Third-Party Websites
Our website may contain links to third-party websites or services.
Nainaa Foods is not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those websites separately.
8. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter.
9. Your Rights
Subject to applicable law, you may contact us regarding your personal information, including requests relating to access, correction, or other applicable privacy rights.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
The updated version will be published on this page with the revised date.
11. Contact Us
For privacy-related questions or requests, please contact Nainaa Foods through the contact details provided on our website.
Nainaa Foods
No. 23, Chandrakanthi Nagar, Ponmeni,
Madurai, Tamil Nadu – 625016, India.