Shipping Policy

Effective Date: 28 October 2026

1. Order Processing
   Orders placed through the Nainaa Foods website are generally processed within 1–2 working days after order confirmation and successful payment, where applicable. Orders may take longer during holidays, promotional periods or unforeseen operational circumstances.
2. Delivery Timeline
   The estimated delivery time is 3–7 working days from order confirmation for most serviceable locations in India.

Delivery timelines may vary depending on the delivery address, courier availability, product availability, weather conditions and other circumstances beyond our control.

The delivery timeline displayed at checkout or communicated during order confirmation will apply where specifically stated.

3. Shipping Charges
   Applicable shipping charges, if any, will be displayed at checkout before the customer completes the order. Any applicable free-shipping offer will be subject to its stated terms and conditions.
4. Delivery Address
   Customers must provide a complete and accurate delivery address, including the PIN code and contact number. Nainaa Foods will not be responsible for delivery delays arising from incorrect or incomplete information provided by the customer.
5. Shipment Tracking
   Where tracking is available, tracking details will be shared with the customer through the contact details provided at checkout.
6. Delayed or Undelivered Orders
   If an order is delayed beyond the estimated delivery period or is not delivered, customers may contact us for assistance. We will coordinate with the delivery partner, where applicable, to investigate the issue and determine the appropriate resolution.
7. Damaged or Incorrect Products
   Customers should notify us within 24 hours of delivery if they receive a damaged, leaking, defective or incorrect product. Please provide the order number and clear photographs of the product, packaging and shipping label, where available.

We will review the complaint and arrange an appropriate remedy, such as replacement or refund, where applicable under our policy and applicable law.

8. Unforeseen Circumstances
   Delivery may be affected by natural disasters, transport disruptions, government restrictions or other circumstances beyond our reasonable control. We will make reasonable efforts to communicate significant delays.
9. Contact Information
   For shipping and delivery enquiries, please contact Nainaa Foods through the contact details published on our website.

Cancellation and Refund Policy

Nainaa Foods reserves the right to update these policies from time to time. Any updated policy will be published on our website. Nothing in these policies limits a consumer’s rights under applicable Indian law.

Contact

For shipping-related queries, please contact Nainaa Foods through the contact details provided on our website.

Nainaa Foods
No. 23, Chandrakanthi Nagar, Ponmeni,
Madurai, Tamil Nadu – 625016, India.